What is a Long Distance Move?

A long distance move is a move across states or over a distance of more than 100 miles. In order to determine the distance of your move you can provide us with your origin and destination zip codes and your Personal Relocation Coordinator will calculate the distance using our state-of-the-art computerized system.

You may also use Map Quest Web Site: http://www.mapquest.com/directions/main.adp?bCTsettings=1

Enter both addresses (origin and destination) and hit the "Get Directions" button to see the mileage between the two addresses.

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What are the costs for a Long Distance Move?

Long Distance Moves are usually charged by weight or CUF based on the number of miles the shipment will have to cross. In addition, there may be more factors which can effect your cost such as:

Special care items (such as: Piano, Big screen TV, Hot Tub, Heavy Art works, Etc.) Distance between the location and the loading trucks (accessibility, elevator) Multiple locations for pickup and/or delivery Full or partial packing and/or unpacking Storage

The move itself starts from the door of the location where we pickup your items, and ends at the location where we deliver them. Costs for storage and full packing and/or unpacking are separate costs that we can factor into your total move cost upon request.

Global Moving Systems, Inc. offers a Free Onsite Estimate at your location in order to provide you with a Flat Rate for your upcoming move.

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When will my items reach their destination?

We recommend to be realistic and conservative when it comes to estimate your move time. There and many factors to consider in your estimate:

Size of your shipment - Usually based on the size of your apartment / house / office

Packing - Will you use our Professional Packing Service or will your shipment be packed and protected by you prior to the move date? (also see Packing section).

Do we need to disassemble items (before loading to the truck). These items will be also reassembled by our professional movers at the destination.

Are there Special Care Items such as: Piano, Big screen TV, Hot Tub, Heavy Art works, Exercise machines which needs special handling and extra protection?

High-rise apartment/office building or a high floor? - Availability of an elevator and accessibility for the loading truck to approach both origin and destination.

Distance between your Origin and Destination and Traffic conditions.

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What guidelines may I give Global Moving to deliver my items within my preferred timeframe?

Inform us as to when you will be available at the destination location to receive your items. Let us know if there is a date by when your items must absolutely arrive at their destination. Rush delivery and arrival by specific dates may be available at an additional charge. Please inform us of your needs.

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Lateness policy:

If a mechanical failure, act of natural causes, or act of war should occur, the delivery date will be extended.

If at the point of delivery the customer cannot accept the shipment, it becomes tendered for Storage in Transit, unless other arrangements can be made (holding/delay charges)

Standard delivery time for any interstate move is 7-14 business days (not including weekends & holidays).

Please consult with your Personal Relocation Coordinator at Global Moving Systems, Inc. in order to come up with an appropriate time estimate for your move. Make sure to provide us with all the information mentioned above for an accurate estimate. Do not be tempted by low estimates which are far being realistic!!!

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What is included in the rate based on weight?

The weight rate includes the following:

Professional Movers / Packers. An 18' or 24' Truck. For special moves, Global Moving Systems, Inc. will provide an 18-wheeler.

Disassembling your furniture at your origin.

Wrapping and protecting your furniture at your origin.

Transport the goods to the destination. Unloading the goods to your destination.

Delivery of your items to your destination.

Reassembling your furniture at the destination.

Valuation: 60 Cents per pound per article up to a maximum of $50 per article.

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What about small items which are usually packed into boxes?

Packing of small items such as: clothing, shoes, books, dishes and china will not be included in our hourly rate. Should you choose to use our Professional Packing Services we will charge additional charges for the packing time and packing materials used for your move. Should you decide to pack by yourself, make sure to pack all your small items prior to the move date in order not to delay the moving team and to minimize your cost. For more information you may visit our packing guide.

We can also provide you with packing materials. To assist our valued customers, we can sometimes provide Free Delivery of packing materials to your origin, in advance of your moving date.

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How can I minimize my moving costs and save more money?

At Global Moving Systems, Inc. we make every effort to help our customers save money on their move. Without compromising our high standard of service, we provide many ways to minimize your cost. Please discuss with your Personal Relocation Coordinator about the following suggestions:

Make proper preparations to prevent delays on the move date such as:

Booking of the freight elevator in your building in advance. Packing of all small items into boxes prior to the move date. Locating manuals / instructions for complicated items that will need to be disassembled and reassembled.

Review our Savings Center for available discount and coupons.

Ask your Personal Relocation Coordinator for Special Promotions we offer for different move dates and times.

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What is an Onsite Estimate and a "Flat Rate"?

In many cases we offer a Free Onsite Estimate by a Professional Estimator at your origin. Our Estimator will survey your shipment and evaluate it's size (capacity). Based on the survey and the previous information we have on your move (addresses, dates) our estimator will provide you with a "Flat Rate - Not to Exceed" for your move.

The Flat Rate will include all your moving and packing costs and any additional costs involved in your move. The Flat Rate is the maximum cap we will charge you. We will charged you LESS than the Flat Rate should the capacity of your shipment be less than the capacity on the date of the Onsite Estimate.

Please discuss with your Personal Relocation Coordinator about our Free Onsite Estimate and Flat Rate.

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What is Valuation: 60 Cents per pound per article up to a maximum of $50 per article?

In the event of damage or loss to any of your items during the move, unless a specific valuation is declared by the customer, Global Moving Systems, Inc.'s responsibility is limited to the sum of 60 Cents per pound per complete article or $50 per article whichever amount shall be the lesser.

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How do I file a claim in the event of damage or loss?

Global Moving Systems, Inc. makes every effort to provide you with professional, safe and efficient moving & packing services. Our well-trained, professional and experienced movers will protect your shipment in every possible way.

We also maintain a quality control process for each move by experienced supervisors to ensure the quality of our services.

However, we will also support you in the unfortunate event of damage or loss of any of your belongings as mentioned above.

In order to file a claim, please contact your Personal Relocation Coordinator as soon as possible. Your Coordinator will provide you with a Claim Form. Use the form to list your damaged or lost items and describe the nature of the damage. Provide pictures and any other supporting documents to your claim.

Our claim department will process your claim according to our responsibility within 30 business days. Our claim department will ask you to sign a release form. Upon receipt of your signed release form we will mail your check within 7 business days.

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Insurance

NOTICE: UNDER MARYLAND LAW (SECTION 17-1204) EVERY MOVING AND STORAGE FIRM IS REQUIRED TO ADVISE YOU THAT THE PURCHASER SHOULD OBTAIN INSURANCE TO PROTECT FROM LOSS OF GOODS. THE COMPANY DOES NOT INSURE GOODS FOR THE ACCOUNT OF THE OWNER.

Should you be interested in additional insurance for your shipment, please contact your Personal Relocation Coordinator who may refer you to an Insurance company that specializes in Moving Insurance.

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How do I schedule my move?

In order to schedule your move please contact your Personal Relocation Coordinator with the following information:

Your estimate reference (Order for Service Number) Preferred move date (You can change the move date prior to the move) Origin & Destination full addresses Complete contact information

Based on your Estimate (for a weight and distance-based move) or Flat Rate Quote you will be asked to pay a deposit to reserve your move date: 10% of the total estimate or flat rate. Your deposit can be paid by credit card or personal check.

You may pay your deposit with any of the following: Cash Credit Card (Visa, MasterCard, and American Express) Money order Certified check Personal check

The deposit amount you have paid will be deducted from the total balance due at the completion of your move. You will receive a "Deposit Confirmation Number" to confirm your deposit. Please keep it for your records.

The deposit is refundable should you decide to cancel the move up to 7 days prior to the move date.

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How and when can I pay my balance on my move?

On the moving date, upon pickup of your items at the origin, you will be asked to pay 50% of the remaining total. Then, before unloading your shipment at your destination, you will be asked by the supervisor/driver to pay the remaining balance due on your move. This balance will include your Moving cost, Packing cost and any additional charges as listed on your estimate / contract minus the deposit you have paid when you have scheduled your move.

The balance may be paid with: Cash Money Order Certified Check Credit Card (Visa, MasterCard, and American Express)

Note: On the moving date, we can not accept personal checks.

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